Reference

Our Legal Framework for US Account Holders

tilebongda operates where state law permits, and these legal terms define how your account, your data, and your payments are handled.

State-dependent accessPayPal, Venmo, Play+ coveredAccount data rightsUS-focused termsContact paths included
tilebongda Our Legal Framework for US Account Holders
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Questions

If you have a specific question about your rights, a data request, or a dispute related to your account, our support team is the right first stop. We route legal and policy queries separately from general account help so you get a substantive response rather than a form reply. Reach out through any of the channels below and include your account email for faster handling.

Team online

Live Chat

Open chat from any page in your account dashboard. Legal and policy queries are flagged to the appropriate team and handled separately from general account issues.

Email Support

Send your data request, dispute notice, or policy question to our support address found in your account settings. Include your registered email for verification.

Account Dashboard

Your dashboard contains direct links to the full terms document, privacy policy, and a form to submit a formal data access or deletion request without contacting support first.

DATA & ACCOUNT SECURITY

How We Protect and Manage Your Information

Account security and data handling are not afterthoughts here. Every account is protected with SSL encryption in transit, and sensitive payment details for PayPal, Venmo, and Play+ are never stored on our servers beyond what is needed to confirm a transaction. We retain account data for the period required by applicable state law, then purge it on a documented schedule.

Cookie Policy

We use session and preference cookies to keep your lobby state and language settings intact. You can manage or reject non-essential cookies from the cookie settings panel in your account.

Data Retention

Transaction records and identity verification documents are kept for the minimum period state regulations require. After that window closes, data is deleted per our documented retention schedule.

Account Security

Login uses a one-time passcode sent to your registered phone or email. Any device-level session that goes idle automatically logs out, reducing unauthorized access risk on shared mobile devices.

Your Rights

You can request a copy of all data we hold on your account, ask for corrections to personal details, or request deletion via the form in your account dashboard — no phone call needed.

Common Legal and Policy Questions Answered

These are the questions we get most often about account rights, state access, data handling, and what happens when something needs to change. If your question is not here, use the live chat path described above.

Access depends entirely on your state's law. We operate only where state regulations permit online casino activity. Check your state's current online gaming status before opening or funding an account.

We collect name, address, date of birth, and payment details to verify identity and process PayPal, Venmo, or Play+ transactions. We do not sell personal data to third parties.

Log into your account dashboard and use the data request form under Privacy Settings. We process requests within the timeframe required by applicable state law and confirm by email.

Yes. Submit a deletion request through your dashboard. Note that records tied to active disputes or required by state law must be retained until those obligations are met before deletion proceeds.

Payment method references are removed from active storage upon account closure. Transaction records are retained only for the minimum period state regulations require, then deleted per our retention schedule.

Contact support via live chat or email with your account details. Formal disputes are escalated to our policy team and resolved in line with the dispute process outlined in the full terms document.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.